CANCELLATION OF AN APPOINTMENT
In order to be respectful of the medical needs of other patients, please be courteous and call the office promptly if you are unable to attend an appointment. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Calling early in the day is appreciated.
Given the high demand for appointments, canceling early allows another individual to access timely rehabilitative care.
For cancellations made within 12 to 24 hours of the appointment, a $30.00 fee will be applied. If you cancel or reschedule within 12 hours of your appointment, a $40.00 fee will be charged.
No-Show Policy: A "no-show" refers to someone who misses an appointment without providing 24-hour notice to cancel. "No-shows" inconvenience both other patients in need of rehabilitative treatment and our clinicians, who may be sub-contracted and reliant on patient attendance for payment. Failure to attend a scheduled appointment will be recorded as a "no-show" in the patient's chart and will result in a $50.00 fee for clinical appointments. This fee cannot be billed to ACC or your private insurer.
Thank you for your acceptance and adherence to this policy.
HOW TO CANCEL YOUR APPOINTMENT:
Phone Us -
To cancel appointments, please call 0800 111 788. If you do not reach the receptionist or do not want to wait to talk to one you may leave a detailed message on the voice mail. If you would like to reschedule your appointment, please be sure to state:
- Your phone number
- The best time to return your call
- THe appointment you would like to change
If you cancel or reschedule your appointment within 12 - 24 hours of your appointment time, then there will be a $30.00 cancellation fee.
If you cancel or reschedule your appointment within 12 hours of your appointment time, then there will be a $40.00 cancellation fee.
If you fail to show up to your appointment without cancelling or rescheduling , then there will be a $50.00 no show fee.
Email Us -
To cancel appointments, please email us on contact@physioconnect.co.nz or email your Physio directly. When sending the email please ensure you state:
- Full Name: E.g. John Smith
- D.O.B: E.g. 01/02/2023
- Time of Appointment: E.g. Monday 1st at 9:00
This helps the team to quickly find your appointment and cancel this for you.
FREE UNDER 14
If the child receiving treatment looks over the age of 14, Physio Connect reserves the right for proof of identification.
Thank you for your acceptance and adherence to this policy.
GOLD CARD DISCOUNT
Kindly bring your gold card to your appointment for discount verification. Physio Connect reserves the right for proof of identification.
Thank you for your acceptance and adherence to this policy.
PRIVACY ACT
All consent forms filled our by patients adhere to the Health Information privacy Code 2020. Physio Connect does not share any patient information with third parties. To receive your own patient file and notes please be aware you will be asked multiple question to confirm identification. Individuals will not be able to collect patient information for other individuals unless the patient is under the age of 16.
Thank you for your acceptance and adherence to this policy.
